Last Updated: September 12, 2026

Syrinx and Spear ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase/download from our store on Payhip.

1. INFORMATION WE COLLECT

When you purchase or download a product from our store (including Ants&Bees, eBooks, templates, or free guides), we collect certain information necessary to process your order:

• Contact Information: Name and email address.
• Transaction Details: Information regarding the specific digital products downloaded or purchased, purchase price, date, and time.
• Technical & Analytics Data: IP address, device type, browser information, and referral sources collected automatically via cookies or standard web analytics when visiting our store.

(Note: We do not process, collect, or store your credit card details or bank credentials directly. All payments are securely handled by Payhip and its integrated payment processors, such as Stripe or PayPal).

2. HOW WE USE YOUR INFORMATION

We use your personal data exclusively for legitimate business purposes, including:

• Delivering your digital file downloads and order confirmations.
• Sending customer service communications or technical support updates regarding your downloads.
• Sending optional newsletter updates or new issue releases for Ants&Bees (only if you explicitly opted-in during checkout or download).
• Preventing fraud and complying with legal obligations.

3. THIRD-PARTY SERVICES & DATA SHARING

We never sell, rent, or trade your personal information to third parties. We share data only with trusted service providers strictly necessary to operate our shop:

• Payhip: Our e-commerce hosting platform that handles shop infrastructure and digital file delivery.
• Payment Processors (Stripe / PayPal): Secure entities processing financial transactions.
• Email Marketing Platforms: If you opt-in to receive news/guides from us, your email will be processed securely via our email service provider.
• Third-Party External Links: Our free guides and store pages contain links to external AI tools and third-party software. Clicking these links transfers you to those external sites, which operate under their own independent privacy policies.

4. DATA SECURITY

We take reasonable technical and organizational precautions to protect your personal information from loss, misuse, unauthorized access, or disclosure. All transaction pathways are encrypted via Secure Sockets Layer (SSL) technology through Payhip.

5. YOUR RIGHTS

Depending on your location (such as the EU/UK under GDPR), you have the right to:

• Request access to the personal information we hold about you.
• Request corrections to inaccurate personal data.
• Request the complete deletion of your personal data ("Right to be forgotten").
• Unsubscribe from marketing emails at any time via the "Unsubscribe" link at the bottom of our emails.

6. CONTACT US

For any questions regarding this Privacy Policy or your personal data, please contact Syrinx and Spear directly through our Payhip contact form or support email.